FREQUENTLY ASKED QUESTIONS

GENERAL

Q:  What industries do you serve?
A:  We support bicycle, motorcycle, commercial goods, industrial, heavy equipment, defense and other industries.

Q:  Can you handle custom component designs?
A:  Yes. We manage prototyping, design review, low- to high-volume production, and multi-material integration.

Q:  Can Irwin manage multi-industry projects simultaneously?
A:  Yes. Our project management system assigns a dedicated technical coordinator, maintaining communication, milestones, and quality standards across industries.

TECHNICAL AND ENGINEERING

Q:  What materials and manufacturing processes can you handle?
A:  Metals, plastics, composites; CNC machining, molding, stamping, welding; anodizing, powder coating, painting, and multi-material assembly.

Q:  How do you ensure dimensional accuracy and tolerances?
A:  Critical dimensions are verified with CMM, calipers, height gauges, and SPC monitoring. Functional tests (torque, load, fatigue) validate performance under real-world conditions.

Q:  Do you offer functional and environmental testing?
A:  Yes. Testing options include fatigue, torsion, vibration, load, torque, salt spray, adhesion, and drop tests, depending on industry requirements.

Q:  What is your lead time for prototypes and production?
A:  Lead times vary by product complexity, material, and volume.

QUALITY AND COMPLIANCE

Q:  What quality standards do you follow?
A:  All production follows ISO 9001-aligned protocols. First-article inspection reports, batch documentation, and full traceability are provided.
Q:  How do you minimize production risk for clients?
A:  Irwin standardizes communication, engineering reviews, supplier audits, ISO-aligned inspection, SPC, functional testing, and traceability for every project, ensuring predictable outcomes.

Q:  Can you ensure compliance with international regulations?
A:  Yes. We coordinate CE, RoHS, REACH, and other market-specific compliance standards, including testing and certification.

SUPPLIER AND PRODUCTION

Q:  How do you manage suppliers?
A:  Suppliers are continuously graded on reject rates, documentation accuracy, and on-time delivery. Poor performance triggers immediate corrective action, verified by Irwin engineers.
Q:  Can you manage small or pilot production runs?
A:  Yes. Irwin accommodates prototypes, low-volume projects, and serial production while maintaining ISO-aligned quality and process control at all scales.

Q:  What type of documentation do you provide?
A:  First-article inspection reports, calibration logs, batch inspection records, certificates of compliance, documentation upon request.

LOGISTICS & EXPORT

Q:  How do you handle logistics and shipping?
A:  Irwin coordinates packing, labeling, freight forwarding, export documentation, and customs clearance. Full traceability is provided from production to final delivery.